Delighted alternative: build your own NPS surveys with AI

Delighted was a customer survey tool that its owner, Qualtrics, no longer offers. Teams that ran NPS surveys by email in it can rebuild that part, with their own rules for who is surveyed, when, and who follows up.

Pricing checked October 2026 on delighted.com/pricing

What can replace Delighted for NPS surveys?

Delighted is no longer available; its site now points to Qualtrics, sold through a demo (checked October 2026). If what you used it for was email NPS surveys, you can build a replacement from this blueprint: one-click scores, a follow-up question, a 90-day throttle, one-click unsubscribe, a follow-up for every detractor, tags, and NPS by month and segment. Choose an enterprise platform if you need in-app, SMS or website surveys and AI analysis across channels.

Delighted compared with building your own

Compared	Delighted	Build from the blueprint
Availability	No longer available; replaced by Qualtrics customer feedback software, sold through a demo.	Free blueprint. You pay for your AI builder, hosting and email sending.
Surveys	Qualtrics listens across digital, contact center, chat, SMS, email, social media and review sites.	Email NPS with one-click scores and a follow-up question.
Analysis	AI themes, sentiment and natural-language questions in Qualtrics.	Tags you apply, theme counts, NPS by month and segment.
Closing the loop	AI responses and automatic tickets in ServiceNow, Zendesk or Salesforce.	A follow-up per detractor, assigned to the account owner.
Who maintains it	The vendor.	You.

Which should you choose?

Build your own if

You used Delighted and need a replacement for email NPS surveys.
You want every unhappy customer followed up by their account owner, with a record of what happened.
You want NPS calculated one way, by plan and by account owner, from your own data.
You don't need an enterprise customer experience platform.

Pay for Delighted if

You need in-app, SMS or website surveys.
You want AI theme detection, sentiment and conversational follow-up questions.
You want tickets created automatically in ServiceNow, Zendesk or Salesforce.
You run a large customer experience program across many channels.

What the blueprint covers

Customers imported from your CRM or billing system; NPS surveys by email with one-click scores; a follow-up question page; at most one survey per customer every 90 days, spread across days; unsubscribe; responses sorted into promoters, passives and detractors; a follow-up for every detractor, assigned to the account owner; tags and theme counts; NPS by month and by segment, with response rates; alerts and a weekly digest; CSV export.

What you give up

In-app and SMS surveys, website pop-ups, CSAT and CES question types, AI theme detection and sentiment, multiple languages, integrations that create tickets automatically, and benchmarks against other companies.

Read the NPS Surveys blueprint

Delighted alternatives: questions people ask

Can I still sign up for Delighted?

No. Delighted's site says it is no longer available and directs visitors to request a Qualtrics demo instead (checked October 2026).

What does Qualtrics offer that this blueprint doesn't?

Feedback across many channels (website intercepts, contact center calls, chat, SMS, social media and review sites), AI analysis and conversational follow-up questions, automatic ticketing in ServiceNow, Zendesk and Salesforce, and role-based dashboards.