Canny alternative: build your own feature requests with AI
Canny is customer feedback software: feedback boards with voting, a roadmap and changelog, and AI that captures requests from support and sales conversations, priced by tracked users. A small team that mainly needs a voting board and a way to close the loop can build that part.
Is there a Canny alternative that doesn't charge per tracked user?
If you want a public feature request board without your price rising as more customers vote, build one from this blueprint: posts, votes, merging without double counting, statuses that email every voter, revenue behind each request, a roadmap and a changelog. Canny is free for 25 tracked users and starts at $79 a month billed yearly on Pro, rising with tracked users (checked October 2026). Keep Canny if you want AI capture from support and sales conversations and integrations with your issue tracker and CRM.
Canny compared with building your own
| Compared | Canny | Build from the blueprint |
|---|---|---|
| Price | Free for 25 tracked users; Pro from $79 a month billed yearly, rising with tracked users; Business custom. | Free blueprint. You pay for your AI builder, hosting and email sending. |
| Board and voting | Unlimited feedback and boards on every plan. | A public board with one vote per customer and similar-idea suggestions. |
| Duplicates | AI deduplication. | Merging by hand, counting each voter once. |
| Revenue | CRM integrations on Business. | Revenue behind each idea from an account list you import. |
| Closing the loop | Status updates, changelog. | Status emails to every voter and a changelog that emails once. |
| Who maintains it | The vendor. | You. |
Which should you choose?
Build your own if
- Requests arrive everywhere and you can't say which ones matter most.
- You want the revenue behind each request from your own customer list.
- You'd rather not have your price rise with every customer who votes.
- You want every voter told when their idea ships, without a separate tool.
Pay for Canny if
- You want AI to find feature requests in support chats and sales calls.
- You need Jira, Linear, HubSpot or Salesforce integrations.
- You need private boards, SSO, custom domains or translations.
- You have fewer than 25 people giving feedback: Canny's free plan covers you.
What the blueprint covers
A public board where customers post ideas, vote and comment; sign-in by email link; similar-post suggestions before posting; merging duplicates without double-counting votes; statuses with an email to every voter; votes added on a customer's behalf; the revenue behind each request from your own account list; internal notes; a public roadmap and changelog; and exports.
What you give up
AI capture from support and sales conversations, AI deduplication and summaries, integrations with project management tools and CRMs, private boards, custom domains per board, translations, SSO, and a widget inside your product.
Canny alternatives: questions people ask
What does Canny do that this blueprint doesn't?
Autopilot AI that captures feedback from Intercom, Zendesk, Gong, Zoom and other sources, AI deduplication and comment summaries, smart replies, private boards, custom domains and statuses, translations, integrations with Jira, Linear, ClickUp, Asana, GitHub, HubSpot and Salesforce, SSO and an API.
What is a tracked user in Canny?
Anyone who has given feedback: created a post, voted or commented, whether they did it themselves or an admin or Canny's AI did it for them. Canny's free plan includes 25 (checked October 2026).
Get new blueprints by email
One email when a new blueprint is published. Nothing else.