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Customer Feedback Inbox
Customer feedback is scattered across email, calls and support tickets.
One inbox for customer feedback from every channel, tagged by theme so the most requested changes are easy to see.
- No.
- 012
- Department
- Support
- Build time
- 1–2 hrs
- Difficulty
- Intermediate
- Team size
- 3–50 people
- Replaces
- Productboard
Parts
- 1
Feedback
Who said it, what they said, where it came from, and how much they pay.
- 2
Theme & votes
Tag each item with a theme; themes rank by count and revenue.
- 3
Send to product
Promote a theme into a request with all the evidence attached.
- 4
Close the loop
When it ships, see exactly which customers to tell.
Data model
- Feedback { customer, account_value, source, quote, theme_id, received_at }
- Theme { name, status, owner }
Build prompt
Build an internal tool for my team: "Customer Feedback Inbox".
The problem: Customer feedback is scattered across email, calls and support tickets.
Who uses it: a team of 3–50 people.
What it should do:
- Feedback: Who said it, what they said, where it came from, and how much they pay.
- Theme & votes: Tag each item with a theme; themes rank by count and revenue.
- Send to product: Promote a theme into a request with all the evidence attached.
- Close the loop: When it ships, see exactly which customers to tell.
Data:
- Feedback { customer, account_value, source, quote, theme_id, received_at }
- Theme { name, status, owner }
Constraints:
- Built for one team inside one company. Simple sign-in (or none), no billing, no multi-tenant setup.
- Fast, calm and obvious enough that teammates need zero training.
- Data must persist and be shared across the team.
- Ship the simplest version that works, then tell me what you'd add next.Works with Claude, ChatGPT, Cursor, Lovable, Replit or Type.
Variations
- Forward-to-email address that drops feedback in
- Weekly digest of new themes for the product team
- A public roadmap built from the same themes
A new blueprint every week
Sent on Sundays. One tool per email.
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